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Pdftools Technical Support

We’re happy to help with any questions about our products. We’ve been leading the way in PDF technology for 20+ years, so you can count on the developer experience and support you need.

Need help?

If you encounter an issue with your Pdftools product:

  • Search the product documentation with the error code or message.
  • Check if a newer version of the software is available in the Pdftools Portal.
  • If this doesn’t solve your issue, open a support request.

Open a support request​

The Support tab in the Pdftools Portal lets you open support requests, access documentation resources, and contact your dedicated customer success manager.

Pdftools Portal Support page with Resources tab, support request button, and customer success manager contact.

When you open a support request, indicate:

  • The product affected.
  • The version installed.
  • Any support logs (if available).

To open a support request:

  1. Log in to the Pdftools Portal.
  2. Select Support in the sidebar.
  3. Select Open a support request.
  4. Fill in the support form and attach any necessary files.
  5. Select Submit.
Open a support requestSubmit a ticket through the Pdftools Portal for technical assistance.
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After you submit the form, your support request appears on the Support requests tab.

To share files that exceed the attachment size limit, use the Files tab. Select Upload to upload files that your Pdftools support team can access.

Feedback on our docs?

Missing information from the docs? Didn’t quite cover your specific use case?

Send ideas and suggestions through the Contact page.